1. Order Processing

– Processing Time: Orders are typically processed within [Processing Time, e.g., 1-3 business days] after payment confirmation. Custom or personalized orders may require additional processing time.

– Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information.

2. Shipping Methods and Costs

– Shipping Options: We offer the following shipping methods:

– Standard Shipping: [Estimated delivery time, e.g., 5-7 business days]

– Express Shipping: [Estimated delivery time, e.g., 2-3 business days]

– Shipping Costs: Shipping fees are calculated at checkout and vary based on the shipping method selected, order size, and destination.

3. Delivery Times

– Estimated Delivery Times: Delivery times are estimates and begin from the date of shipping. Please note that delivery times may vary depending on the destination and any external factors beyond our control.

– International Shipping: For international orders, delivery times may be longer due to customs clearance and local postal services.

4. Delivery Issues

– Delays: We strive to ensure timely delivery; however, delays may occur due to factors beyond our control, such as weather conditions or carrier delays. We will notify you promptly of any known delays.

– Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at info@simrastudio.com within [Number of Days, 3-5 days of the expected delivery date for assistance.

– Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Order Tracking

– Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through our carrier’s website.

6. Contact Us

– For any questions or concerns regarding your delivery, please contact our customer service team at info@simrastudio.com