Return Policy
At Simra Studio, we are committed to providing high-quality products. Due to the nature of our business, we have a strict no-refund and no-exchange policy. Exceptions may be made in special circumstances as outlined below:
1. No Refunds or Exchanges
– Final Sale: All purchases are considered final sale and are not eligible for refund or exchange.
– Non-Returnable Items: This includes customized or personalized dresses, final sale items, and intimate apparel for hygiene reasons.
2. Special Cases
– Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will provide instructions for returning the item and may issue a replacement or store credit as appropriate.
– Incorrect Items: If you receive an incorrect item, please notify us within 7 days. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
3. Procedure for Special Cases
– Contact Customer Service: To address any special cases, don’t hesitate to get in touch with our customer service team at info@simrastudio.com with your order number and details of the issue.
– Review and Resolution: Our team will review your request and work with you to find a suitable resolution.
4. Contact Us
For any questions or assistance regarding your purchase, don’t hesitate to get in touch with our customer service team at info@simrastudio.com